Returns and Cancellations
At TRVN Activewear we follow Norwegian consumer legislation, including the Consumer Purchase Act and the Right of Withdrawal Act . Your satisfaction is important to us, and we are here to help if something is not right.
Returns – Right of withdrawal
As a consumer, you have the right to cancel your purchase within 14 days of receiving your order.
For a return to be approved, it must:
The item must be unused , unwashed , and in original condition with all tags attached.
You must notify us in writing (e.g. by email) within 14 days of receipt.
You cover return shipping yourself.
Important: Please contact us at info@trvnactivewear.com before returning an item.
Once we have received and inspected the return, we will refund the amount within 14 days.
The right of withdrawal only applies to private customers - not to purchases made by or for companies.
Complaints – Defective or incorrect product
If you receive an item that is defective, damaged or incorrect, you have the right to complain within a reasonable time - and up to 2 years after the date of purchase according to Norwegian law.
In the event of a valid complaint, we offer:
Repair of the item
New item (replacement)
Or full refund
Email info@trvnactivewear.com with:
A clear description of the problem
Pictures of the item (if possible)
Your order number
We cover all costs for approved complaints – including any return shipping.
Exception
We do not accept returns or complaints for:
The item has been used, washed or returned in poor condition.
Normal wear and tear due to use
📅 Last updated: 10.07.2025